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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The airline received its air operator's certificate in June 2023 [6] and will operate using the brand name Lufthansa City. [ 2 ] As of October 2023, the airline plans to launch operations in the summer of 2024 with 40 narrow-body aircraft mainly an Airbus A320 fleet transferred from Lufthansa CityLine . [ 7 ]
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