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Consumer Scotland (Scottish Gaelic: Luchd-Cleachdaidh Alba) is a non-ministerial office of the Scottish Government. [2] It was established in 2022 following the passage of the Consumer Scotland Act 2020 as the statutory independent voice for Scottish consumers. This act defines the general functions of the organisation: [3] [4]
CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
Consumer advocacy and advice; Tourism – VisitScotland and promotion of major events in Scotland; Economic development; Freedom of Information (FOI) requests; Subsequently, the Scotland Acts of 2012 and 2016 transferred powers over: [42] [43]
FSS has a vision of a food and drink environment in Scotland that benefits, protects and is trusted by consumers. FSS has a role in providing information and advice on food safety and standards, nutrition and labelling. The information provided is intended to be independent, consistent, evidence-based and consumer-focused.
Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
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StepChange Scotland, which operates under the differing Scottish system, provides specific services to Scottish clients. StepChange Scotland is an approved organisation for setting up debt payment plans through the Debt Arrangement Scheme (DAS).