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A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.
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The system was redesigned in 1981 to use a database, the SMS/800 service management system, which could direct any toll-free number to any destination based on various conditions; number prefixes remained tied to specific carriers until a RespOrg (responsible organization) structure was introduced in 1993 (US) and 1994 (Canada) to allow ...
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