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  2. Automatic renewal clause - Wikipedia

    en.wikipedia.org/wiki/Automatic_Renewal_Clause

    An automatic renewal clause is used in the insurance and healthcare industries . An automatic renewal clause (also referred to as an evergreen clause), is activated towards the end of the contractual period whereby it automatically renews the terms of an agreement except when the contract is terminated (through mutual agreement or contract breach), or one of the contracting parties has sent a ...

  3. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.

  4. Extended warranty - Wikipedia

    en.wikipedia.org/wiki/Extended_warranty

    An extended warranty, sometimes called a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to consumers in addition to the standard warranty on new items. The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer.

  5. Service level - Wikipedia

    en.wikipedia.org/wiki/Service_level

    Service level measures the performance of a system, service or supply. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Examples of service level: Percentage of calls answered in a call center; Percentage of customers waiting less than a given fixed time

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  7. Malaysia’s auto industry releases its first-ever EV—but ...

    www.aol.com/finance/malaysia-auto-industry...

    The car will also soon be available in neighboring Singapore, through an agreement with VINCAR, an auto distributor. Proton presented its first EV as the culmination of four decades of experience.

  8. Job Descriptions Decoded: Sales/Customer Service Position - AOL

    www.aol.com/news/2014-05-14-job-descriptions...

    For example: "Won organization's 'Supreme Award' for having the most total sales in Q1 2014. Exceeded goals by $28%." Clearly, you'll also be on the phone answering questions in this job.

  9. Tying (commerce) - Wikipedia

    en.wikipedia.org/wiki/Tying_(commerce)

    Tying (informally, product tying) is the practice of selling one product or service as a mandatory addition to the purchase of a different product or service.In legal terms, a tying sale makes the sale of one good (the tying good) to the de facto customer (or de jure customer) conditional on the purchase of a second distinctive good (the tied good).