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In 2019, Zendesk first released its "Sunshine" tool, which is focused on direct-messaging customers on social media sites. [33] Zendesk eventually expanded from just customer service to also managing other customer interactions, such as sales. [34] The company first moved into sales software with its September 2018 acquisition of competitor Base.
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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My job for the first year was to help coordinate projects that spanned across multiple teams. Then, I spent roughly two and a half years in customer service tools and led the engineering team for ...