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Companies with 084, 087, and 09 numbers must declare the service charge element of the call cost when advertising their phone number; for example, a number may be advertised saying "Calls cost 20p per minute plus your phone company's access charge". [43]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The service may also offer the facility to place a call to the calling party. The general public tends to refer to the service by the telephone feature code, the telephone number it has in their country; for example, in North America, this is *69, while in the UK, it is called 1471. The New York Times described Call Return in 1992 as a new ...
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