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Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.
Frontier Airlines joined Spirit and Allegiant in June 2015 by eradicating its toll-free telephone number for customer service. [65] In June 2014, Frontier Airlines opened a crew base for flight attendants at Trenton–Mercer Airport. [66] In January 2015, Frontier Airlines cut several flights from Wilmington and Trenton.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
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