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Personal characteristics, job roles, and organizational culture can influence how employees respond to affective events. Feedback Loop: The theory also suggests that there can be a feedback loop where the emotional reactions of employees influence their perceptions of subsequent events. In other words, an employee's emotional state may color ...
Emotion classification, the means by which one may distinguish or contrast one emotion from another, is a contested issue in emotion research and in affective science. Researchers have approached the classification of emotions from one of two fundamental viewpoints: [ citation needed ]
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotion operates in cycles that can involve multiple people in a process of reciprocal influence. [49] Affect, emotion, or feeling is displayed to others through facial expressions, hand gestures, posture, voice characteristics, and other physical manifestation.
Emotion is a cognitive experience innate to humans. Basic emotions such as joy, distress, anger, fear, surprise, and disgust are common to all cultures, though social norms regarding the expression of emotion may vary. Other emotions come from higher cognition, such as love, guilt, shame, embarrassment, pride, envy, and jealousy.
It is a measure of a person's emotional reactivity to a stimulus. [2] Most of these responses can be observed by other people, while some emotional responses can only be observed by the person experiencing them. [3] Observable responses to emotion (i.e., smiling) do not have a single meaning.
Emotions play a critical role in interpersonal relationships and how people relate to each other. Emotional exchanges can have serious social consequences that can result in either maintaining and enhancing positive relationships or becoming a source of antagonism and discord (Fredrickson, 1998; [34] Gottman & Levenson, 1992). [35]
Emotional aperture has been defined as the ability or skill to perceive features of group emotions. [15] Examples of features of group emotions include the level of variability of emotions among members (i.e., affective diversity), the proportion of positive or negative emotions, and the modal (i.e., most common) emotion present in a group.