Search results
Results from the WOW.Com Content Network
Southwest said the U.S. Department of Transportation told the airline Friday that "it has determined the company had failed to provide adequate customer service assistance, prompt flight status ...
Barrett had been credited with helping fundamentally shape Southwest's customer service strategy, employee culture, and leadership philosophy. [3] [14] [15] She is commonly referred to as the airline industry's "Queen of Hearts" for her focus on corporate values and service.
In additional to customer compensation, the airline faced additional labor costs and lost revenue that continued into February. On an after-tax basis, it reported the service meltdown cost $914 ...
The crisis spanned December 21–30, at the peak of the holiday travel season, and is referred to in the news media as the Southwest Airlines holiday travel meltdown [3] or simply as the holiday meltdown, [4] [5] [6] a name also used by the Southwest Airlines pilot's union [7] and the U.S. Department of Transportation. [8]
For premium support please call: 800-290-4726 more ways to reach us
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
The "customer of size" policy has sparked debate online, with some giving it praise and others arguing its fairness. Southwest Airlines gives plus-size passengers a free additional seat Skip to ...
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.