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Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely.
The service-orientation design principles help in distinguishing a service-oriented solution [14] from a traditional object-oriented solution by promoting distinct design characteristics. The presence of these characteristics in a service-oriented solution greatly improves the chances of realizing the aforementioned goals and benefits.
Service-oriented modeling is an SOA framework that identifies the various disciplines that guide SOA practitioners to conceptualize, analyze, design, and architect their service-oriented assets. The Service-oriented modeling framework (SOMF) offers a modeling language and a work structure or "map" depicting the various components that ...
Service 4.0 is a collective term for technologies and concepts of service and support function organizations, based on new disruptive technological concepts (big data, mobility), the Internet of Things and the Internet of Services. It is a similar concept to industry 4.0, applied to value chain. The proponents of Service 4.0 claim that it is a ...
It is the central reference point for all documentation of a service, so it contains many links to other documents. A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book. [1] The main categories described are: Service lifecycle plan; Service programme; Service transition plan
Service autonomy is a design principle that is applied within the service-orientation design paradigm, to provide services with improved independence from their execution environments. [1] This results in greater reliability, since services can operate with less dependence on resources over which there is little or no control.
The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2] The Service Portfolio consists of three parts: [3] Service Pipeline
The standardized service contract is a software design principle [1] applied within the service-orientation design paradigm to guarantee that service contracts [2] within a service inventory [3] (enterprise or domain) adhere to the same set of design standards. [4] This facilitates standardized service contracts across the service inventory. [5]