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  2. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."

  3. W. Edwards Deming - Wikipedia

    en.wikipedia.org/wiki/W._Edwards_Deming

    In 1983, the institute trained consultants of Ernst and Whinney Management Consultants in the Deming teachings. E&W then founded its Deming Quality Consulting Practice which is still active today. His methods and workshops regarding Total Quality Management have had broad influence. For example, they were used to define how the U.S ...

  4. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control, and quality improvement. [1] Quality management is focused both on product and service quality and the means to achieve it.

  5. Armand V. Feigenbaum - Wikipedia

    en.wikipedia.org/wiki/Armand_V._Feigenbaum

    Val Feigenbaum's contributions to the quality body of knowledge include: "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction."

  6. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]

  7. Evolution of management systems - Wikipedia

    en.wikipedia.org/wiki/Evolution_of_Management...

    It is the high-quality process that assures the high-quality product. The main focus was on improving of process operations. Quality of the process was understood as the quality of its operations. Powerful new concepts of Total Quality Management (TQM), Continuous Improvement Process and Just-In-Time (JIT) systems have characterized this stage ...

  8. American Society for Quality - Wikipedia

    en.wikipedia.org/wiki/American_Society_for_Quality

    ASQ Center in Milwaukee ASQ registration booth at America's Center in St. Louis for the 2010 meeting on 24 May. The American Society for Quality (ASQ), formerly the American Society for Quality Control (ASQC), is a society of quality professionals, with more than 40,000 members.

  9. ISO 9000 family - Wikipedia

    en.wikipedia.org/wiki/ISO_9000_family

    The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of it is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service. [1]