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The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...
Operators or staff receiving a call or query from a user would fill out a small card with the user's details and a brief summary of the request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request.
Rauland's healthcare product, Responder, is a nurse call system designed for direct patient-to-staff communication, intelligent call routing, and real-time reporting of patient care. [3] Rauland's education product, Telecenter, is a communications platform designed to assist school communications involving emergencies, scheduling and events ...
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