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In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry.
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
There are six main activities, which jointly form the change request management process. They are: Identify potential change, Analyze change request, Evaluate change, Plan change, Implement change and Review and close change. These activities are executed by four different roles, which are discussed in Table 1. The activities (or their sub ...
The Information Services Procurement Library (ISPL) is a best practice library for the management of Information Technology related acquisition processes (derived from Euromethod). It helps both the customer and supplier organization to achieve the desired quality using the corresponded amount of time and money by providing methods and best ...
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...