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In November 2022, Primark announced it was going online with a new click-and-collect service. This announcement came after the company lost more than £1 billion in sales during the COVID-19 pandemic, when its shops had to be closed, while the competitors with online shops had smaller or no financial losses. [40]
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The latest of these was a store that opened in Erith in October 2013, and which the industry publication Retail Gazette described as a "fourth generation dotcom store" because of the greater emphasis on a mechanised system that brought items to pickers rather than requiring them to collect individual products manually, while chilled goods are ...
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In the UK, for example, any goods purchased from a bricks and clicks business over a 'click and collect' service would allow the buyer protection under the Consumer Protection (Distance Selling) Regulations 2000, namely the right to return a product or cancel a service within 14 days of purchase for a full refund. [31]
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