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Odin is a utility software program developed and used by Samsung internally which is used to communicate with Samsung devices in Odin mode (also called download mode) through the Thor (protocol). It can be used to flash a custom recovery firmware image (as opposed to the stock recovery firmware image) to a Samsung Android device .
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Samsung SDS was established in 1985 as Samsung Data Systems as a subsidiary of Samsung Group, and was renamed Samsung SDS in 1997. The company was founded to provide ICT services to Samsung Group affiliates based on contemporary digital technologies, including mobile, social media, sensors, cloud technology, and others.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.