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Chick-fil-A has already developed quite a reputation for providing stellar customer service thanks to its famously friendly employees and high order accuracy. But a new report only reaffirms that ...
Chick-fil-A changed its mind about removing a beloved menu item, the side salad, after much negative customer feedback about the decision.
One sad customer says they are now unable to visit Chick-fil-A at all anymore due to the inclusion of pea starch in the new recipe. "Please go back to the original fries. My daughter has an ...
Drink and sandwich containers are seen on a customer's table during the grand opening of a Chick-fil-A freestanding franchise restaurant in Midtown, New York October 3, 2015.
Chick-fil-A headquarters in College Park, Georgia. The chain's origin can be traced to the Dwarf Grill (now the Dwarf House), a restaurant opened by S. Truett Cathy, the chain's former chairman and CEO, in Hapeville, Georgia, a suburb of Atlanta, in 1946, [17] which is near the location of the Ford Motor Company Atlanta Assembly Plant, for many years a source of many of the restaurant's patrons.
In the comments of an Instagram post that Chick-fil-A shared on Dec. 23, people are urging the chain to "bring back the old fries." "I love soggy fries. Please, we are begging you," one person wrote.
The results were drawn from a poll of more than 23,000 customers, who were randomly chosen between April 2019 and March 2020.
Chick-fil-A also excels at order accuracy, customer satisfaction, and friendliness, earning the industry's highest marks in all three categories, the study showed.