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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
SIAM is a rapidly developing area of service management, and one that is closely associated with multiple disciplines including IT service management, enterprise architecture, organisational change management, quality management and risk management. [1]
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
NROER is developed by CIET, NCERT. It was launched during the National Conference on ICT (Information and Communication Technology) for School Education. [1] NROER was launched on 13 August 2013 in New Delhi in collaboration with the Department of School Education and Literacy, Ministry of Human Resource Development, Government of India.
Dr. Dinesh Prasad Saklani is the director of NCERT since 2022. [2] In 2023, NCERT constituted a 19-member committee, including author and Infosys Foundation chair Sudha Murthy, singer Shankar Mahadevan, and Manjul Bhargava to finalize the curriculum, textbooks and learning material for classes 3 to 12. [4]
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.