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The directive bans the usage of numbers that cost more than calling a geographic number for customer service and complaints lines, and other such purposes. [44] [45] Since Britain left the EU the Directive as such no longer applies, but its provisions may have been incorporated into British law. [needs update]
On 1 July 2015, Ofcom made a number of changes to the way phone calls to UK service numbers would be charged. The cost of calls made to service numbers is now split into two parts: an access charge and a service charge. [ 130 ]