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Change management (CM) is a discipline that focuses on managing changes within an organization. Change management involves implementing approaches to prepare and ...
Table 1: Role descriptions for the change request management process Role Description Customer: The customer is the role that requests a change due to problems encountered or new functionality requirements; this can be a person or an organizational entity and can be in- or external to the company that is asked to implement the change.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.
Within quality management systems (QMS) and information technology (IT) systems, change control is a process—either formal or informal [1] —used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. It reduces the possibility that unnecessary changes will be introduced to a system without ...
There are construction-based configuration management tools that aim to document change orders and RFIs in order to ensure a project stays on schedule and on budget. These programs can also store information to aid in the maintenance and modification of the infrastructure when it is completed.
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Many people fail to understand that change is not an event, but rather a management technique. Change management is the discipline of managing change as a process, with due consideration that employees are people, not programmable machines. [18] Change is implicitly driven by motivation which is fueled by the recognition of the need for change.
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