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2009 – The Buckle reached operation of 400 stores in 41 states. 2010 – The company completed construction of a new 240,000 square feet, state-of-the-art distribution center. 2011 – The company reached a milestone of selling five million pairs of jeans in one year. [7] 2017 – The Buckle operated over 450 stores in 44 states.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]