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  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service. Although health care in the United States is touted as the “world’s largest service industry,” the quality of the service is infrequently discussed in medical literature. [2] Thus, many questions regarding service ...

  3. Donabedian model - Wikipedia

    en.wikipedia.org/wiki/Donabedian_model

    Structure describes the context in which care is delivered, including hospital buildings, staff, financing, and equipment. Process denotes the transactions between patients and providers throughout the delivery of healthcare. Finally, outcomes refer to the effects of healthcare on the health status of patients and populations. [2]

  4. International healthcare accreditation - Wikipedia

    en.wikipedia.org/wiki/International_healthcare...

    Fundamentally healthcare and hospital accreditation is about improving how care is delivered to patients and the quality of the care they receive. Accreditation has been defined as "A self-assessment and external peer assessment process used by health care organisations to accurately assess their level of performance in relation to established standards and to implement ways to continuously ...

  5. Hospital accreditation - Wikipedia

    en.wikipedia.org/wiki/Hospital_accreditation

    An agreement between this entity and the Brazilian Institute for Excellence in Health allows the Andalusian certification model for hospitals and clinical management units to be exported to Brazil. CHKS Ltd is a specialist international provider of healthcare accreditation programmes based in the UK and accredited to ISQua and ISO 17021:2011 ...

  6. Malcolm Baldrige National Quality Award - Wikipedia

    en.wikipedia.org/wiki/Malcolm_Baldrige_National...

    The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest [2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States.

  7. Health administration - Wikipedia

    en.wikipedia.org/wiki/Health_administration

    Iconographic Collections. Keywords: E. Walker; Florence Nightingale; W.J. Simpson. Health administration, healthcare administration, healthcare management or hospital management is the field relating to leadership, management, and administration of public health systems, health care systems, hospitals, and hospital networks in all the primary, secondary, and tertiary sectors.

  8. Case management (US healthcare system) - Wikipedia

    en.wikipedia.org/wiki/Case_management_(US...

    The Case Management process encompasses communication and facilitates care along a continuum through effective resource coordination. The goals of Case Management include the achievement of optimal health, access to care and appropriate utilization of resources, balanced with the patient's right to self determination.

  9. Medical equipment management - Wikipedia

    en.wikipedia.org/wiki/Medical_equipment_management

    Every medical treatment facility should have policies and processes on equipment control and asset management. Equipment control and asset management involves the management of medical devices within a facility and may be supported by automated information systems (e.g., enterprise resource planning (ERP) systems are often found in U.S. hospitals, and the U.S. military health system uses an ...