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HMRC's phone line went dead on 43,690 customers who had been waiting 70 minutes to reach an adviser in the first 11 months of the 2023-24 financial year, the Public Accounts Committee (PAC) report ...
HMRC is also a law enforcement agency, responsible for investigating and tackling tax fraud, excise (tobacco & alcohol) fraud, smuggling, money laundering and a number of other types of offences against the Treasury. The criminal investigation department is at the head of its Customer Compliance Group, known as Fraud Investigation Service (FIS).
Two password-protected discs containing a full copy of HMRC's entire data in relation to the payment of child benefit was sent to the NAO by HMRC's internal post system operated by the courier TNT. The package was not recorded or registered. It appears the data has failed to reach the address in the NAO. [1]
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
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Connect is a new social network analysis software data mining computer system developed by HMRC (UK) that cross-references business's and people's tax records with other databases to establish fraudulent or undisclosed (misdirected) activity.
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Know when your AOL Mail account has been hacked and how to fix it. Find out how you can tell if your account was compromised and what to do to secure it.