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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM applications also enable firms to provide timely, accurate processing of customer orders and requests and the ongoing management of customer accounts. [33] For example, Piccoli and Applegate discuss how Wyndham uses IT tools to deliver a consistent service experience across its various properties to a

3. Professional services automation - Wikipedia

   en.wikipedia.org/wiki/Professional_services...

   Typical PSA functions include project management and documentation, time recording, billing, reporting, [1] and resource utilization. [ citation needed ] These features are often integrated with accounting, Customer Relationship Management (CRM) systems, and payroll systems in order to improve efficiency of overall operations.

4. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   CRM – Implements the use of ERP systems, emphasis is on the back-end. eCRM – Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts. System overhead (client computers) CRM – The client must download various applications to view the web-enabled applications.

5. Comparison of CRM systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_CRM_systems

   Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary.NET yes Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS: VBScript, JavaScript, ASP yes Cloud Computing: MySQL: 2006 SageCRM: Sage Group: Sage CRM 2019 R1 February 2019 Proprietary or SaaS: ASP.NET, ASP yes Windows MS SQL, ORACLE ...

6. List of collaborative software - Wikipedia

   en.wikipedia.org/wiki/List_of_collaborative_software

   Ceiton, workflow-based project management with Gantt chart, scheduling calendar and time-tracking; Central Desktop, has project management, wiki, file upload, review and approve, calendar, document management; Clarizen, online on-demand, collaborative project execution software; dotProject; Easy Redmine, open-source project management software

7. Enterprise resource planning - Wikipedia

   en.wikipedia.org/wiki/Enterprise_resource_planning

   Project management: project planning, resource planning, project costing, work breakdown structure, billing, time and expense, performance units, activity management Customer relationship management (CRM): sales and marketing, commissions, service, customer contact, call center support – CRM systems are not always considered part of ERP ...