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  2. Tiered Internet service - Wikipedia

    en.wikipedia.org/wiki/Tiered_Internet_service

    The way ISPs tier services for content providers and application providers is through "access-tiering". This is when a network operator grants bandwidth priority to those willing to pay for quality service. "Consumer-tiering" is where different speeds are marketed to consumers and prices are based on the consumers willingness to pay. [9]

  3. List of business and finance abbreviations - Wikipedia

    en.wikipedia.org/wiki/List_of_business_and...

    For example, $225K would be understood to mean $225,000, and $3.6K would be understood to mean $3,600. Multiple K's are not commonly used to represent larger numbers. In other words, it would look odd to use $1.2KK to represent $1,200,000. Ke – Is used as an abbreviation for Cost of Equity (COE).

  4. Business transaction management - Wikipedia

    en.wikipedia.org/wiki/Business_transaction...

    Service level management: Monitoring of SLAs and alerting of threshold breaches both at the end-user and infrastructure tier level. Infrastructure optimization: Modification of the configuration of data center infrastructure to maximize utilization and improve performance.

  5. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A web service level agreement (WSLA) is a standard for service level agreement compliance monitoring of web services. It allows authors to specify the performance metrics associated with a web service application, desired performance targets, and actions that should be performed when performance is not met.

  6. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  7. Service governance - Wikipedia

    en.wikipedia.org/wiki/Service_governance

    A component of service governance, enterprise service management (ESM) is a means of extending service management across an entire organization, often from IT service management (ITSM). [ 11 ] ESM provides an integrated view of core service business processes , often in real-time, using common databases.

  8. Service-level objective - Wikipedia

    en.wikipedia.org/wiki/Service-level_objective

    A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...

  9. Record to report - Wikipedia

    en.wikipedia.org/wiki/Record_to_report

    Record to report or R2R is a Finance and Accounting (F&A) management process which involves collecting, processing and delivering relevant, timely and accurate information used for providing strategic, financial and operational feedback to understand how a business is performing. [1]