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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
In 2017, VIPKid launched a new service, Lingo Bus, to teach Mandarin to students of 5 to 12 years old. [6] [7] In 2017, VIPKid reported that it had raised $200 million in initial series funding, [8] and in April 2018 raised an additional $500 million in series D+ funding. [9] [10] Combined, this amount equated VIPKID's valuation to $3 billion. [10]
The company reportedly increased its customer numbers by 200 percent in a one-year period from 2020 to 2021. [ 6 ] [ 7 ] Since 2020 Lingoda has been offering international health professionals (nurses, midwives, doctors and, since 2023, OTA) preparation for professional recognition in the form of digital courses.
Live online tutoring is the process of tutoring in an online environment, with teacher and student interacting in real-time without necessarily being in the same place. This real-time element, whilst presenting a significant technical challenge, sets live online tutoring apart from traditional online tutoring as it attempts to mimic in-person interaction as closely as possible rather than ...