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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
The Software Upgrade Protocol (or SUP) System is a set of programs developed by Carnegie Mellon University in the 1980s [1] (as was the Andrew File System).It provides for collections of files to be maintained in identical versions across a number of machines.
In sequence-based software versioning schemes, each software release is assigned a unique identifier that consists of one or more sequences of numbers or letters. [6] This is the extent of the commonality; schemes vary widely in areas such as the number of sequences, the attribution of meaning to individual sequences, and the means of ...
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Application service packs replace existing files with updated versions that typically fix bugs or close security holes.If, at a later time, additional components are added to the software using the original media, there is a risk of accidentally mixing older and updated components.
Software upgrade; Graceful degradation, where the product is designed to allow recovery from exceptional events without intervention by technical support staff; Hardware replacement or upgrade planning, where the product is designed to allow efficient hardware upgrades with minimal computer system downtime (e.g., hotswap components.)
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.