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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
ISO created Quality Management System (QMS) [31] standards in 1987. They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987, and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: designing, production, or service delivery.
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
[1] [2] Quality policy management is a strategic item. [3] Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies. [4]
The company-wide quality approach places an emphasis on four aspects (enshrined in standards such as ISO 9001): [28] Elements such as controls, job management, adequate processes, performance and integrity criteria, and identification of records; Competence such as knowledge, skills, experiences, qualifications
It was released as AS9100 to the international aerospace industry at the same time as the new version of ISO 9001. AS9100A was actually two standards referenced in one publication: Section 1 defines an updated QMS model aligned with the updated ISO 9001:2000 publication while Section 2 defines a legacy model aligned with ISO 9001:1994.
In 1982, Subcommittee SC 2 "Quality management Systems" was established. SC2 developed ISO 9001 on requirements for quality management systems, ISO 9004 as guidance to achieve sustained success, ISO 10005 as guidance on quality plans, ISO 10006 as guidance on quality management in projects and ISO 10007 as guidance on configuration management.
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". [1] This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): [2] [3]
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