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2. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL 4 consists of 34 practices grouped into 3 categories: General management practices: some examples are: Strategy management, Portfolio management, Architecture management and Risk management; Service management practices: examples are: Service-level management, Availability management and Capacity and performance management

3. ISO/IEC 20000 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_20000

   ISO/IEC 20000 is the international standard for IT service management.It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. [1] It was originally based on the earlier BS 15000 that was developed by BSI Group.

4. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

5. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   'Service' in this context should not be confused with the IT meanings of 'service', such as a web service. This is somewhat confused by ITIL also recommending the adoption of service-oriented architecture, as expounded by OASIS. [4] In most technical contexts, SOA is widely assumed to imply the provision and interconnection of technical services.

6. IT Service Management Forum - Wikipedia

   en.wikipedia.org/wiki/IT_Service_Management_Forum

   The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.

7. Tudor IT Process Assessment - Wikipedia

   en.wikipedia.org/wiki/Tudor_IT_Process_Assessment

   ISO/IEC 20000 is the international standard that allows companies to demonstrate their excellence in IT management through the certification of their IT service management system. TIPA for ITIL can help organizations get prepared for ISO/IEC 20000 certification as TIPA for ITIL covers a large part of the process used in ISO/IEC 20000, but ...