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2. Performance appraisal - Wikipedia

   en.wikipedia.org/wiki/Performance_appraisal

   A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

3. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   A customer's expectations about a product bear on how the customer thinks the product will perform. Consumers are thought to have various "types" of expectations when forming opinions about a product's anticipated performance. Miller (1977) described four types of expectations: ideal, expected, minimum tolerable, and desirable.

4. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   Of these, there is an argument that only forecast expectations are true expectations. Yet, the SERVQUAL instrument appears to elicit ideal expectations. [22] Note the wording in the questionnaire in the preceding figure which grounds respondents in their expectations of what excellent companies will do. Subtle use of words can elicit different ...

5. H.S. senior gets a live performance 'acceptance letter' - AOL

   www.aol.com/article/2014/08/26/h-s-senior-gets-a...

   The video, entitled "The OU Letter," shows Lexie Dare receiving her acceptance. Skip to main content. Sign in. Mail. 24/7 Help. For premium support please call: 800-290-4726 ...

6. LETTER: Performance in education is brought about by ... - AOL

   www.aol.com/news/letter-performance-education...

   For premium support please call: 800-290-4726 more ways to reach us

7. Performance-related pay - Wikipedia

   en.wikipedia.org/wiki/Performance-related_pay

   What fraction of pay depends on performance, and what is meant by performance, can vary widely. [1]Research on extreme high-stakes incentives [2] funded by the Federal Reserve Bank undertaken at the Massachusetts Institute of Technology with input from professors from the University of Chicago and Carnegie Mellon University repeatedly demonstrated that as long as the tasks being undertaken are ...

8. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

9. Fortnite players 'tricked' into unwanted purchases are ...

   www.aol.com/fortnite-players-tricked-unwanted...

   U.S. consumers who were “tricked” into purchases they didn't want from Fortnite maker Epic Games are now starting to receive refund checks, the Federal Trade Commission said this week. Back in ...