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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
eVoice is a telecommunications service owned by j2 Global, Inc. (NASDAQ:JCOM). The company manages incoming and outgoing calls using virtual phone numbers. [1] The service was initially founded by Wendell Brown, Mark Klein, and Craig Taro Gold in 2000 and re-launched in March 2010 with an expansion of services that include both individual, personal uses as well as services for businesses.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Virtual PBX systems or hosted PBX systems deliver PBX functionality as a service, available over the public switched telephone network (PSTN) or the Internet. Hosted PBXs are typically provided by a telephone company or service provider, using equipment located in the premises of a telephone exchange or the provider's data center. [ 14 ]
In August 2011, the company moved its headquarters to Ottawa, Ontario to consolidate its Canadian offices and establish a headquarters. [2] In early 2012, the first subsidiary was created as a Canadian VoIP business provider – AstraQom Canada Corporation – a Federal Canadian corporation with main offices in Ottawa, Ontario. That same year ...
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