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A user asks for advice on choosing a modem from the list of compatible and recommended devices provided by Xfinity. Other users share their experiences and opinions on different modems, such as ARRIS, Hitron, and Netgear.
A user shares their experience of replacing the Xfinity modem with their own modem and router, and faces issues with voice telephone service. Other users and Xfinity employees offer advice and suggestions on compatible devices and troubleshooting steps.
A user asks how to replace their modem with a newer one and get it activated by Xfinity. See the responses from experts and other users with tips, links and phone numbers.
It has been my experience that many systems will not allow two modems to be used at one address. It's best to call in to see what the local policy is. Even if they do allow it you will need to pay for two accounts (twice what you are paying for HSI now). YMMV.
Learn how to use my device info to check if your equipment is compatible with Xfinity Internet and/or Voice service. Find out the advantages and responsibilities of using your own equipment instead of renting an Xfinity Wireless Gateway.
A customer asks when they can exchange their Xfinity modem for the new Wi-Fi 7 standard models. An official employee replies that there has not been an announcement yet and provides a link to check the Wi-Fi technology of their current gateway.
Users discuss which modems are compatible with Xfinity's higher upload speeds of 100/200 mbps. See the latest list of devices, tips, and questions from the community.
A user asks how to get next gen upload speed with an Arris S33 modem and an "Fast" internet plan. Other users and an official employee reply with links, explanations and suggestions.
Is it possible to use multiple modems on the same network? What I am trying to accomplish: Our modem is in my wife's office and I need a hardwire network connection in my office in the basement. I dont want to run cabling between floors to that modem, but see that I have the splitter in my mechanical room in my basement.
The cable jacks in my house are on one end of the house or the other on separate floors. I have the Xfinity supplied modem/router in my office on one end of the house but I would like a better signal in my media room in the basement on the other end of the house.