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Vodafone said that it was 'very sorry' that customers were hit with thousands of pounds in roaming charges and had their phone services cut off on Sunday.
The mobile network is following EE in bringing back charges which were initially scrapped when the UK was still part of the EU in June 2017.
In accordance with the Brexit withdrawal agreement, free roaming was kept during a transition period ending on 31 December 2020. Free roaming between the UK and the EU is no longer guaranteed [53] [54] [55] as the regulations are contained within a European regulation and not a directive, and have not been incorporated into UK law. [56]
An SMS welcome to Proximus customers who have roamed onto T-Mobile (now EE) in the UK. Roaming is a wireless telecommunication term typically used with mobile devices, such as mobile phones. It refers to a mobile phone being used outside the range of its native network and connecting to another available cell network.
The company told investors that total revenues declined by 4.7% to 11.2bn euros (£9.9bn) for the third quarter of its current financial year.
Vodafone UK, in common with other operators, has been criticised for holding customers on regular monthly billed contracts liable for almost unlimited roaming costs when their phones are stolen abroad, despite being seemingly able to limit costs of pay-as-you-go contracts. [259]
Free 2G/3G roaming on Vodafone network available. 0.078 (Q4 2021) as TriMob 0.054 (Q4 2021) as Lycamobile. Ukrtelecom: 25507 6: PEOPLEnet: 800 MHz CDMA2000, CDMA2000 EV-DO (Network in Dnipropetrovsk region only until 01.01.2025) 0.036 (Q4 2021) Telesystemy Ukrainy 25521
In statements to Reuters, Verizon, AT&T and T-Mobile US said they were working to resolve the issue but did not provide details on the extent of the outage or the services partner responsible for it.