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  2. Dialling (telephony) - Wikipedia

    en.wikipedia.org/wiki/Dialling_(telephony)

    DTMF keypad layout. Introduced to the public in 1963 by AT&T, Touch-Tone dialing greatly shortened the time of initiating a telephone call.It also enabled direct signaling from a telephone across the long-distance network using audio-frequency tones, which was impossible with the rotary dials that generated digital direct current pulses that had to be decoded by the local central office.

  3. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    In combination with systems such an automated attendant and automatic call distributor (ACD), call routing can be optimized for a better caller experience and workforce efficiency. IVR systems are often combined with automated attendant functionality. The term voice response unit (VRU) is sometimes used as well. [2]

  4. Computer telephony integration - Wikipedia

    en.wikipedia.org/wiki/Computer_telephony_integration

    Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated.

  5. The Benefits of VoIP Phone Systems - AOL

    www.aol.com/benefits-voip-phone-systems...

    It offers AI-powered tools, unlimited calling, video conferencing, and a multilevel auto attendant. Vonage: Launched in 2001, Vonage is a unified communications platform with unlimited calls and ...

  6. Automatic message accounting - Wikipedia

    en.wikipedia.org/wiki/Automatic_Message_Accounting

    Automatic message accounting (AMA) provides detailed accounting for telephone calls. When direct distance dialing (DDD) was introduced in the US, message registers no longer sufficed for dialed telephone calls. The need to record the time and phone number of each long-distance call was met by electromechanical data processing equipment.

  7. DTMF - Wikipedia

    en.wikipedia.org/wiki/DTMF

    Autovon keypads were one of the few production units to include all 16 DTMF signals. The red keys in the fourth column produce the A, B, C, and D DTMF events. Before the development of DTMF, telephone numbers were dialed by users with a loop-disconnect (LD) signaling, more commonly known as pulse dialing (dial pulse, DP) in the United States.

  8. Call-recording software - Wikipedia

    en.wikipedia.org/wiki/Call-recording_software

    Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.

  9. Telephone keypad - Wikipedia

    en.wikipedia.org/wiki/Telephone_keypad

    For example, in the UK, users can order a 7:30 am alarm call from a BT telephone exchange by dialing: 55 0730#. [8] In the Americas and a number of other countries, most dials and, later, keypads also bear letters according to the following system: A standard telephone keypad

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