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As of 2021, revenue of Indian BPO industry was estimated at US$ 38 billion. [2] Government of India has launched India BPO Promotion Scheme (IBPS) as part of Digital India initiative to encourage job creation in Tier-2 and Tier-3 cities. [3] [4] India's BPO Industry handles 56% of the world's business process outsourcing.
Today, Intelenet is the largest player in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics in the banking and financial services, telecom, travel , insurance , retail, and government sectors.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Tata Consultancy Services (TCS) is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai , it is a part of the Tata Group and operates in 150 locations across 46 countries. [ 4 ]
Xchanging was founded in 1999, by David Andrews, a former partner in Andersen Consulting.Andrews came up with the idea at Andersen Consulting, to create joint ventures with multinational companies to outsource the processing of back-office transactions.
WNS Global Services was established in 1996 as a carve-out of British Airways captive process and back-office activities. In 2002, Warburg Pincus acquired a majority stake, following which WNS became an independent entity. [8]
This is a list of companies based in Gurgaon. Gurgaon , also known as Gurugram, is a cities in the Indian state of Haryana , located immediately south of the National Capital Territory of Delhi , 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) southeast of Chandigarh , the capital of India's Punjab state.
3i Infotech Ltd (established as ICICI Infotech Ltd) is a global information technology company headquartered in Navi Mumbai, India.Founded in 1993, it provides a comprehensive range of IT services, including digital transformation, cloud services, cybersecurity, and application development, across various industries such as BFSI (Banking, Financial Services, and Insurance), healthcare ...