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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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Zoho opened an office in Tenkasi in 2011, where their product Zoho Desk was built and launched. [30] [31] After the outbreak of COVID-19 Zoho [32] planned to open branches in rural areas in southern Tamil Nadu including Madurai and Theni. In February 2022, Zoho opened an office in New Braunfels, Texas, United States. [33]
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
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