Search results
Results from the WOW.Com Content Network
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem. Troubleshoot any problems with your account
If this isn’t successful, use webmail or the official AOL App to access your email. Customer care can’t override this process of determining App Password creation eligibility. Sign in to your AOL Account Security page. Click Generate app password or Generate and manage app passwords. Click Get Started. Enter your app's name in the text field.
If you see an image challenge question when sending mail, you should just be able to complete the challenge then send mail. If, however, you correctly answer the image challenge and still can't send mail, it could be a sign of a more serious issue with your account, which may require additional steps to secure your account.
Settings may be in a different location in each email client, though the AOL server and port settings will always be the same. For additional questions specific to the email client, check the manufacturer’s website. Manufacturers cannot answer questions about your AOL Mail settings, or your AOL username or password.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
The problem could be caused by server delays due to a lot of people accessing their email at once. Usually this is resolved in just a few minutes. Be aware, if the picture was sent in an unsupported file format, such as TIFF, you may not be able to view it. Ask the sender to resend the picture using JPG or GIF file format. Check the attachments
Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password. If you've activated 2-step verification for your AOL account, you'll need to generate and use an "app password" to access AOL Mail from these apps.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.