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  2. Empathy - Wikipedia

    en.wikipedia.org/wiki/Empathy

    Empathy is generally described as the ability to take on other's another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.

  3. Emotional labor - Wikipedia

    en.wikipedia.org/wiki/Emotional_labor

    On the other hand due to routine experience of navigating unhelpful structures and prejudice, disabled people can have dual advantages of : better skills in finding ways round problems without expending emotional energy being surprised for example, and easier sympathetic or empathetic understanding of other individuals and groups experiences ...

  4. Reflective listening - Wikipedia

    en.wikipedia.org/wiki/Reflective_listening

    Reflective listening is one of the skills of motivational interviewing, a style of communication that works collaboratively to encourage change. [3] Failure to understand the needs of the person speaking can result in errors in work, such as problems being unresolved, or decisions not being quickly made.

  5. Wells Fargo EVP Madhu Narasimhan: How I Got the Job - AOL

    www.aol.com/finance/wells-fargo-evp-madhu...

    I also leaned into the soft skills that are innate to most women: empathy, good communication, collaboration, respect and being able to focus on attention to detail as well as the “big picture ...

  6. Work etiquette - Wikipedia

    en.wikipedia.org/wiki/Work_etiquette

    Work etiquette is a code that governs the expectations of social behavior in a workplace. This code is put in place to "respect and protect time, people, and processes." [1] There is no universal agreement about a standard work etiquette, which may vary from one environment to another. Work etiquette includes a wide range of aspects such as ...

  7. Emotional competence - Wikipedia

    en.wikipedia.org/wiki/Emotional_competence

    Empathy: adept at modulating the emotional responses of others and helping them to express their emotions; Social skills: excellent communication skills; Personal Competence; Self-Awareness – Know one's internal states, preferences, resources and intuitions. The competencies in this category include:

  8. “A Shining Example Of Empathy:” ‘The Cave’s Dr ... - AOL

    www.aol.com/news/shining-example-empathy-cave-dr...

    Syria’s brutal civil war has cost the lives of tens of thousands of civilians—men, women and children. It would have cost even more were it not for the life-saving efforts of Dr. Amani Ballour ...

  9. Digital empathy - Wikipedia

    en.wikipedia.org/wiki/Digital_empathy

    Digital empathy is the application of the core principles of empathy – compassion, cognition, and emotion – into technical designs to enhance user experience. According to Friesem (2016), digital empathy is the cognitive and emotional ability to be reflective and socially responsible while strategically using digital media.