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One document suggests emergency calls to dispatch should result in busy signals once per 100 calls during the busiest hour. [9] In business call centers, similar standards are suggested by consultants in order to provide an ideal customer experience and to outperform competing services. [10]
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...
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