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  2. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  4. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

  5. Call management - Wikipedia

    en.wikipedia.org/wiki/Call_management

    Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]

  6. Blackhawks fire head coach Luke Richardson after 8-16-2 start

    www.aol.com/sports/blackhawks-fire-head-coach...

    The Chicago Blackhawks, current owners of the worst record in the NHL, have fired head coach Luke Richardson. The team announced the move Thursday, also naming AHL affiliate Rockford IceHogs head ...

  7. Man accused of attacking TV reporter, saying ‘This is ... - AOL

    www.aol.com/news/man-accused-attacking-tv...

    A Colorado man is facing possible bias-motivated charges for allegedly attacking a television news reporter after demanding to know whether he was a citizen, saying “This is Trump’s America ...

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