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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement. [1]
White House receptionist William Simmons at his desk in 1946, conversing with a visitor. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting ...
For example, George Wilcox counters, "In the 1990s my wife served twice as CLO, once in Central Asia, where she didn't speak the language and once in Brazil, where she did. She did an excellent job in both places, mostly because of her empathy for family members and her proactive involvement in helping them to adjust successfully to life in the ...
A legislative assistant (LA), legislative analyst, legislative research assistant, or legislative associate, is a person who works for a legislator as a legislative staffer in a semi-political partisan capacity, in a non-partisan capacity at a think tank, research library, law library, law firm, trade associations, consulting firm or non-profit organization, or at a government agency as a ...
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Accordingly, duties for these assistants may be more specialized. For example, legal administrative assistants may need to have a thorough understanding of legal terminology and procedures, while medical assistants may need to be well-versed in dealing with insurance companies and reading medical reports.
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