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Access your mail settings and make sure none of your info or preferences were changed without your knowledge. Things to look for include: • Email filters • Display name • Email signature • Blocked addresses • Mail away message. If your account has been compromised. If you think your account has been compromised, follow the steps ...
Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser. Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password.
A compromised (hacked) account means someone else accessed your account by obtaining your password. Spoofed email occurs when the "From" field of a message is altered to show your address, which doesn't necessarily mean someone else accessed your account. You can identify whether your account is hacked or spoofed with the help of your Sent folder.
Make your contact list aware of the situation – While it may not be the easiest conversation, people in your circle should know your information has been hacked. If you have their information on ...
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
2) Change your passwords: Update the password for the affected account and any others using the same credentials. Use strong, unique passwords for each account to avoid further risks.
Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page ...
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