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  2. Phone etiquette 101: When it’s rude to be on speaker — and ...

    www.aol.com/news/phone-etiquette-101-rude...

    Proper phone etiquette isn’t always obvious and rules can be tricky, so etiquette expert and “Awesome Etiquette” podcast host Lizzie Post provided clear-cut tips for best phone practices ...

  3. 22 business-etiquette rules every professional should know - AOL

    www.aol.com/article/finance/2016/12/19/22...

    Always find out what the dress code is at an event, meeting, or restaurant and make sure your attire falls within the guidelines. 5. Only say 'thank you' once or twice during a conversation

  4. 24 business-etiquette rules every professional should know - AOL

    www.aol.com/article/2016/03/21/24-business...

    AP. If you work for a company, you should use your company email address. But if you use a personal email account — whether you are self-employed or just like using it occasionally for work ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  6. Rules of Civility and Decent Behaviour In Company and ...

    en.wikipedia.org/wiki/Rules_of_Civility_and...

    Most of the rules have been traced to a French etiquette manual written by Jesuits in 1595 entitled "Bienséance de la conversation entre les hommes". As a handwriting exercise in around 1744, Washington merely copied word-for-word Francis Hawkins' translation which was published in England in about 1640. [2] The list of rules opens with the ...

  7. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Real-time call monitoring/barging system can be used by quality assessment team to provide important guidelines to agents to maintain the standard of the service as per industry norms. Integrated recording feature is helpful for internal training and quality purposes to improve productivity and customer satisfaction in equal measures.

  8. The New Tipping Etiquette: How Much to Tip in Every Situation

    www.aol.com/tipping-etiquette-much-tip-every...

    For premium support please call: 800-290-4726 more ways ... author of a book and magazine column on etiquette rules. ... depends on the cost of the service, but etiquette rules dictate you tip ...

  9. Cold calling - Wikipedia

    en.wikipedia.org/wiki/Cold_calling

    Cold calling in 1905. Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. [1] [2] It is an attempt to convince potential customers to purchase the salesperson's product or service.