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  2. 10 Genius Phrases To Use Instead of 'I'm Busy,' According to ...

    www.aol.com/lifestyle/10-genius-phrases-instead...

    The One Time It's Best To Say "I'm Busy" All of the above responses are great swaps for "I'm busy," but Dr. Cooper says there's one time when the phrase is the best one to go with.

  3. Rapport - Wikipedia

    en.wikipedia.org/wiki/Rapport

    Another way to build rapport is through "positive face management", [16] (or, more simply: positivity). According to some psychologists, [16] we have a need to be seen in a positive light, known as our "face". By managing each other's "face", boosting it when necessary, or reducing negative impacts to it, we build rapport with others.

  4. 5 Ways to Build Rapport With Your Interviewer - AOL

    www.aol.com/2015/02/27/build-rapport-with-your...

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  5. Schedule (workplace) - Wikipedia

    en.wikipedia.org/wiki/Schedule_(workplace)

    A schedule, often called a rota or a roster, is a list of employees, and associated information e.g. location, department, working times, responsibilities for a given time period e.g. week, month or sports season.

  6. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    [b] [16] Pittman wrote in an article on Field's business policies that "the exact version of the saying" was "Assume that the customer is right until it is plain beyond all question that he is not.", going on to explain that when customers are treated this way they usually do the right thing, and in practical terms it thus becomes a policy of ...

  7. Business hours - Wikipedia

    en.wikipedia.org/wiki/Business_hours

    Business hours are the hours during the day in which business is commonly conducted. Typical business hours vary widely by country. Typical business hours vary widely by country. By observing common informal standards for business hours, workers may communicate with each other more easily and find a convenient divide between work life and home ...

  8. Time management - Wikipedia

    en.wikipedia.org/wiki/Time_management

    Differences in the way a culture views time can affect the way their time is managed. For example, a linear time view is a way of conceiving time as flowing from one moment to the next in a linear fashion. This linear perception of time is predominant in America along with most Northern European countries, such as Germany, Switzerland and ...

  9. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]