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If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.
1. Launch AOL Dialer. 2. Enter your username or email address and password. 3. Click Sign On. 4. Add your location name and connection type. 5. Click Next twice. 6. Select your dialing options.