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A front office application is any software that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service.
SupportYourApp delivers customer, technical, and back-office support with AI-driven solutions for industries like SaaS, fintech, healthcare, IoT, and e-commerce. It provides multilingual, omnichannel customer support across phone, chat, email, and social media, handling front desk and Tier 1–3 inquiries. [24] [25]
Retail back-office software is used to manage business operations that are not related to direct sales efforts and interfaces that are not seen by consumers. [1] Typically, the business processes managed with back-office software include some combination of inventory control, price book management, manufacturing, and supply chain management (SCM). [2]
Enterprise software is an integral part of a computer-based information system, handling a number of business operations, for example to enhance business and management reporting tasks, or support production operations and back office functions. Enterprise systems must process information at a relatively high speed. [1]
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Enterprise IT management (EITM) is a strategy which details how organizations can transform the management of IT to maximize business value. As a strategy for increasing the business relevance of the IT function, EITM considers the need for IT organizations to start operating as a service-based business.
Today SupportSave has over 1500 employees, operates on 3 continents and serves companies in retail, e-retail, technology, energy and travel. Its clients include; Office Depot, OfficeMax, Greyhound Lines, DocuSign, Harvard Business Publishing, US Auto Parts, Yellow Pages (YP.com), Checkpoint Software, Westinghouse, Element and Major Energy.
Azure DevOps Server, formerly known as Team Foundation Server (TFS) and Visual Studio Team System (VSTS), is a Microsoft product that provides version control (either with Team Foundation Version Control (TFVC) or Git), reporting, requirements management, project management (for both agile software development and waterfall teams), automated builds, testing and release management capabilities.