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Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. [1] The application was originally known as PNMS (Peregrine Network Management System).
HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO (Business Technology Optimization) Software when it became part of the HP Software Division. The products were available as various HP products, marketed through the HP ...
List of HP business desktops. HP Compaq Elite 8000 small form factor desktop. HP Inc. targets their line of business desktop computers for use in the corporate, government, and education markets. HP operate their business desktops on minimum 12-month product cycle. Their major competitors are- Dell OptiPlex, Acer Veriton, and Lenovo ThinkCentre.
A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for ...
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
HP Client Automation Software. Radia Client Automation software is an end-user device (PC and mobile device) lifecycle management tool for automating routine client -management tasks such as operating system deployments and upgrades, patch management, application software deployment, application use monitoring, security, compliance, and remote ...
Remote controlling feature. Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [1][2][3] It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows ...
HP Business Service Automation was a collection of software products for data center automation from the HP Software Division of Hewlett-Packard Company. The products could help Information Technology departments create a common, enterprise-wide view of each business service; enable the automation of change and compliance across all devices ...