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Telstra also mentioned that live chat accounted for 10% of total contact centre activity. [68] In December 2015, Telstra Digital launched customer service on Periscope. [69] In October 2016, the executive director of Telstra Digital Gerd Schenkel left Telstra [70] to become CEO of a fintech company. [71]
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Whirlpool began as a community resource for users of Telstra's BigPond cable Internet service, the name Whirlpool being a parody of BigPond. [3] However, it soon expanded to cover Optus' Optus@Home (now known as OptusNet) cable internet service, ADSL-based services, and other forms of broadband ISPs in Australia, as they became available.
125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service) 1268x , 1268 xxxx and 1268 xxx xxx – Internal network services 127 – Testing numbers (e.g. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), dial 12722199 then hang up and the call is returned by ...
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