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"If the question is simple and the customer calls to get the answer from a live agent, the agent should take a minute or two to show/teach the customer how to use the self-service chatbot for the ...
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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]