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  2. Avaya Unified Communications Management - Wikipedia

    en.wikipedia.org/wiki/Avaya_Unified...

    Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. It uses a service-oriented architecture (SOA) that serves as a foundation forunifying the configuration and monitoring of Avaya Unified Communications Servers and data systems .

  3. Automatic call distributor - Wikipedia

    en.wikipedia.org/wiki/Automatic_call_distributor

    An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

  4. Nortel Norstar - Wikipedia

    en.wikipedia.org/wiki/Nortel_Norstar

    Avaya rolled out cards that supported the Nortel sets on the IP Office platform. Nortel features and programming would be preserved, but would accompany Avaya features and programming as well. [4] For clients that want to move from the Norstar digital system format to a VOIP format, IP Office is the replacement product recommended by Avaya.

  5. Answering machine - Wikipedia

    en.wikipedia.org/wiki/Answering_machine

    A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.

  6. Caller ID - Wikipedia

    en.wikipedia.org/wiki/Caller_ID

    Caller-ID system response sounds in various cases: analog, ISDN and digital PBX Caller identification (Caller ID) is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up.

  7. AT&T Merlin - Wikipedia

    en.wikipedia.org/wiki/AT&T_Merlin

    The ASA processor provided users with call forwarding, direct extension dial, and system answer capabilities. The busy buster allowed users to have the 820d2 automatically retry a busy number every minute for up to 10 minutes and notify the user when the call was connected. Both the ASA and Busy Buster required a their own voice terminal port ...

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