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When a passenger who assigned to group five tries to board when group three is called, for example, their boarding pass will trigger an audible sound and display a message to gate agents. They ...
An alert message will allow gate agents to enforce American Airlines boarding groups (Getty Images) ... alert message for gate agents, who can then instruct pushy passengers to stand aside until ...
Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to ...
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
Various airlines, such as United, Continental, Delta, Northwest, and Southwest, have introduced priority boarding programs catering to specific customer groups. [ 1 ] As of October 2024, American Airlines was testing a program in several U.S. airports that alerts gate agents to passengers who attempt to board before their assigned boarding group.
American Airlines is testing a new system that will call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their boarding group.
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